Update: 2/17/21 11:00am
We're back up and running, and shipping orders as normal. We estimate all orders placed from Friday, 2/12/21through today, 2/17/21 should be out the door by end of day tomorrow. Note that we continue to prioritize orders chronologically and by shipping method.
While we expect to be caught up by tomorrow, you may still experience carrier delays due to the inclement weather being experienced here and throughout the country. We email tracking information when your order ships, so you should be able to track it and get an estimate on arrival from your carrier.
2/16/2021 9:00AM:
Please note that we are experiencing delays due to winter weather, and order delivery times will be impacted.
Orders placed over the weekend may not ship until mid-week: we'll continue to update this post with details as the situation evolves. Thanks for understanding!
Important notes:
- We'll process your orders chronologically, while prioritizing expedited shipping methods, once we do begin shipping.
- It may take longer than usual for our staff to respond to your questions, and we're unable to accept phone calls at the moment. We appreciate your patience and understanding, and we will answer any outstanding messages as quickly as we are able.
What happened? From 2/12/21 - 2/15/21 Portland, Oregon (where our headquarters is located) has experienced extreme winter weather, including heavy snow and ice, resulting in loss of power and unsafe transportation conditions. As of writing (2/16/21 9am) there is still wide loss of power, downed trees and branches, and uncleared and icy roads.